Contact Us

Last updated: 13 November 2026

We handle customer enquiries directly from our office in Quilly, France. There is no call centre and no third-party support queue — the people who read your message are the same people who process orders and returns.

Email: info@marcraft.my
Phone: +33 6 11 15 04 16
Address: 4 la Croix Maillard, 44750 Quilly, France
Hours: Monday – Friday, 9:00 AM – 6:00 PM (CET)

For order-related enquiries, please include the following so we can locate your purchase without going back and forth:

Where and when you placed the order

Your order confirmation or purchase receipt

A photo of the product if the issue concerns condition or damage

A short description of what you are not satisfied with

We aim to reply to emails within one business day, though response times may be slightly longer during peak periods. Phone calls during the hours above are answered directly; if the line is busy, please leave a short voicemail with your order number and we will return the call as soon as possible.

You can also use the contact form at the bottom of this page. Messages submitted through the form go to the same inbox as direct emails, and the same response time applies.