Refund policy

Last updated: 13 November 2026

We accept returns within 14 calendar days from the date you receive your order. This is a change-of-mind return window, not a warranty process: you may return an item simply because you no longer want it, without giving a reason connected to product quality.

This 14-day period reflects the statutory withdrawal right under Article L222-7 of the French Consumer Code, which sets 14 calendar days as the protected minimum for distance contracts. We apply this statutory minimum without adding conditions beyond those permitted by law.

Condition of returned items

Items should be returned in a condition that allows them to be resold. For most products this means unused, with original packaging and any included accessories. If an item shows signs of use beyond what is necessary to inspect it, we may decline the return or issue a partial refund after explaining the reason in writing.

Return shipping cost

Return shipping is free within mainland France. We do not charge a restocking fee, a return-handling fee, or any deduction from the refund for change-of-mind returns.

How to start a return

Contact us at info@marcraft.my before sending anything back. Include the information listed on our Contact Us page — where and when you bought the item, your receipt, a photo of the product, and the reason you are not satisfied. We will reply with the return address and any carrier instructions. The return address is the same as our business address: 4 la Croix Maillard, 44750 Quilly, France.

Please do not send a return without contacting us first, because unannounced parcels cannot be matched to an order quickly and may delay the refund.

Refund timing

Once your return arrives at our address, we inspect it and process the refund within 1–2 business days. The refund is issued to the original payment method used for the purchase. After we process it, the card issuer or PayPal typically takes an additional 7–10 business days to post the credit to your account. We will notify you by email or phone once the refund has been processed on our side.

If you have not received the credit after 10 business days from our processing notification, contact us and we will provide the transaction reference so your bank or PayPal can trace it.